Applies to the Graftum website, the Graftum mobile apps (iOS & Android) and the Graftum Network.
The short version
Email hello@graftum.com with the subject "Delete my account" from the email address on your account (or message us on WhatsApp). We confirm, then delete within 30 days. That's the whole process — no forms, no retention tricks, no exit interviews.
Workers / app users: your login, profile (name, phone, cards, qualifications), timesheets visible to you, photos you uploaded, and any Network profile — all removed.
Network members: your entire Network profile, member code and CPD log.
Company accounts: the whole company workspace — team, jobs, quotes, invoices, timesheets, documents — after confirmation from the account owner. We offer a full data export first, so you leave with your data.
What we may have to keep, and why
Records required by law — e.g. issued invoices and related accounting records (kept for the statutory period, then deleted).
Evidence records your employer's company created about its own business (e.g. signed day sheets, site inductions). Those belong to that company's account; your personal login and profile are still deleted, and you can exercise your UK GDPR rights against that company as its own data controller.
A minimal note that a deletion request was fulfilled (so we don't accidentally re-contact you).
If you signed up through your employer
Deleting your Graftum login doesn't need your employer's permission. If you also want your entry removed from your employer's team records, that request goes to the employer — they control their company's data (see how company data is isolated).
Timing
We confirm your request (to make sure it's really you), then complete deletion within 30 days. Backups roll off automatically within a further 30 days.
Questions or complaints: hello@graftum.com · You can also complain to the ICO at ico.org.uk · Full details in our privacy policy.